Privacy Policy
At Pregma Ltd, we understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.pregma.co.uk (“the Pregma Site”). And we will only collect and use personal data as described below, and in a way that is consistent with our obligations and your rights under the law. The information set out here also applies to any information you give us by telephone, by e-mail or by mail.
Please read this Privacy Policy carefully and ensure that you understand it.
“Account” means an account required to access and/or use certain areas and features of the Pregma Site.
“Cookie” means a small text file placed on your computer or device by the Pregma Site when you visit certain parts of it and/or when you use certain features. Details of the Cookies we use are set out in section 12, below.
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (or any update of or replacement for these regulations).
The Pregma Site is owned and operated by Pregma Ltd, a limited company registered in England and Wales. Registered address: 1121, 19 St George Wharf, London, England, SW8 2FG
Company number: 11832444
VAT number: 333175910
Data Protection Officer: Sue Bruce
E-mail address: info@pregma.co.uk
You have the following rights, which you may exercise at any time by contacting us as set out in section 13 below:
- The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
- The right to access (receive a copy of) the personal data we hold about you.
- The right to have your personal data corrected if any of your personal data held by us is inaccurate or incomplete.
- The right to be forgotten, i.e., the right to ask us to delete all your personal data that we hold (unless we are still providing services to you).
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. As Pregma provides a personal service, it is unlikely that this will be applicable.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
It is important to us that your personal data is accurate and up to date. If any of the personal data we hold about you changes, please let us know.
For more information about Pregma’s use of your personal data or exercising your rights as outlined above, please contact us using the details provided in section 13 below.
Further information about your rights can also be obtained from the Information Commissioner’s Office (the UK body responsible for data protection regulation) or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office who you can reach at ico.org.uk. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in section 13 below.
Depending upon your use of the Pregma Site and/or any telephone contact between us, we may collect and hold some or all of the personal and non-personal data set out in the table below, by the methods set out in the table. Please also see section 12 for more information about Cookies and similar technologies. We do not collect any data relating to criminal convictions and/or offences.
| Data Collected | How We Collect The Data |
| Identity Information including name, title, date of birth, sex. | When you send us an enquiry via our website or telephone. Also, when you complete a registration form. |
| Contact information including e-mail, postal address, contact telephone number. | When you send us an enquiry via our website or telephone. Also, when you complete a registration form. |
| Business information including business name, professional services provided. | When you send us an enquiry via our website or telephone. Also, when you complete a registration form. |
| Payment information including card details. | When you make payment by telephone or through the Pregma website. |
| Technical information including your PC’s internet protocol address, operating system, the pages of our website that you visit, the time and date of your visit, the time spent on those pages. | This is collected as you move through the website. Please see section 12 for more information on cookies. |
| Medical or health information.* | When you request services we may need to ask questions relating to your health. |
| Clinical notes (made by medical professionals). | During any appointments your medical professional may make notes and store them within Pregma’s medical platform. Pregma itself does not access these notes. The medical professional may download these if they no longer work with Pregma but will continue providing services to you. |
* Medical or health information is classed as “Special Category” personal data by Data Protection Law. This means that we need to take extra care in our storage and use of this data, and also that we need your specific permission to collect it. When you complete an enquiry form on the Pregma Site, we will ask you for this permission. We may need to pass this information on to healthcare professionals we introduce you to. Please note that any medical or health information you give directly to a medical professional we introduce you to will not be given by them to Pregma, though they may choose to store it in their storage area within our platform. That is confidential between you and the medical professional.
The Pregma Site is not intended for use by children and we do not knowingly collect any information directly from children. If you give us information about your child in order for us to introduce you to a medical professional who can treat them, we will treat that information in the same way as data we collect about you.
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
| What we do | What Personal Data We Use | Lawful Basis |
| Registering you on the Pregma Site | Name, contact details | Legitimate interests (provision of our services) |
| Supplying services to you | Name, contact details, medical information | Fulfilment of contract |
| Managing payments for services | Name, contact details, card number | Fulfilment of contract |
| Communicating with you (marketing) | Name, contact details | Legitimate interests (provision of our services) |
| Placing cookies | IP address | Legitimate interests (tracking the use of our website) |
As indicated above, we may use your personal data for marketing purposes, which may include contacting you by e-mail and telephone with information, news and offers on our services. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation, and each e-mail you receive from us will give you the opportunity to opt-out of e-mail marketing. We will always ask for your permission before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and we need to use your personal data for that purpose.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
If you follow a link from the Pregma website to another website, you should note that Pregma is not responsible for the content of any website except its own and we cannot provide you with information on their use of data or cookies. You should review the privacy policy of any website you click through to.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods:
| Type of Data | How Long We Keep It |
| Identity Information including name, title, DOB | 10 years following the later of your initial enquiry or termination of our services |
| Contact information including postal and e-mail address and contact numbers | 10 years following the later of your initial enquiry or termination of our services |
| Business information including business name and qualifications | 10 years following the termination of our contractual agreement |
| Payment information including card details | Will be deleted as soon as the payment is received |
Our software support services are principally provided from South Africa. We have measures in place to strictly limit the occasions when our software support provider will need to view personal data in their support work, and we have safeguards in place with them to ensure the security of your personal data.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- Limiting access to your personal data to those employees, agents, contractors, and other third parties with a need to know and ensuring that they are subject to duties of confidentiality.
- Encrypting data when it is stored in our systems.
- Procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.
We will not share any of your personal data with any third parties for any purposes, subject to the following exception[s]:
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Notice.
In some limited circumstances, we may be legally required to share certain personal data. This might include yours, if we are involved in legal proceedings or in order to comply with legal obligations, a court order, or the instructions of a government authority. We will tell you about this in advance unless we are not permitted to do so by law.
We will share your personal data with other companies in our group, or our Health Care Professionals, to ensure the provision of our services.
We may sometimes contract with the following third parties to supply certain information or services:
| Recipient | Activity Carried Out | Sector | Location |
| Health care professionals who provide services to our clients | Introduction to professionals | Health and wellbeing care | UK |
| Accountants | Accounts and invoicing | Accountancy | UK |
| Support service provider | Legal, marketing and administration | Business support services | UK |
| Racvert (Pty) Ltd | Software support services | Software developer | South Africa |
| HubSpot | Customer relationship management | Business support services | International |
| Stripe* | Payment services | Financial | International |
* We use Stripe for payment, analytics, and other business services. Stripe collects and processes personal data, including identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection and prevention. You can learn more about Stripe and its processing activities via privacy policy at https://stripe.com/privacy.
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
You may access the Pregma Site without providing any personal data at all (save for automatic cookies, which you can delete or restrict). However, in order to receive our services, we will need to collect personal data from you.
You may restrict our use of Cookies. For more information, see section 12.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it. This is known as a “subject access request”. It is helpful to us if a subject access request is made in writing and sent to the e-mail addressshown in section 13.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress. Please note that we may need to ask for confirmation of your identity in some cases to be certain that we are providing the correct personal data to the correct person.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a better experience when you browse our website and also allows us to improve our site.
There are several different types of cookies:
- Strictly necessary cookies: These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.
- Analytical or performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users easily find what they are looking for.
- Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
- Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the content displayed on it more relevant to your interests.
All cookies used by and on the Pregma Site are used in accordance with current cookie law.
Before cookies are placed on your computer or device, you will be shown a cookie alert pop up requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies, however, certain features of the Site may not then function fully or as intended.
The following first-party cookies (i.e., ones placed by us) may be placed on your computer or device:
- The Pregma app’s cookies: We use cookies for authentication (user login) and tracking purchases (tracking cart items). These are necessary for core functionality.
| Name of Cookie | Purpose | Strictly Necessary |
| Token | The token cookie authenticates the user and provides authorised access to different app features. | Yes |
| Cart | The cart token contains the products and services selected by the user for purchase | Yes |
The following third-party cookies may be placed on your computer or device (i.e., ones placed by our service providers):
- Complianz: Pregma’s WordPress website uses a plugin service called Complianz to track user agreements with cookie policies. (https://complianz.io/)
- Stripe: Our payment integration with Stripe requires cookies for us to record payments. (https://stripe.com/)
- HubSpot: Hubspot is our customer relationship management software. It places cookies for tracking customer queries. (https://www.hubspot.com/)
- HotJar: We use HotJar to get redacted screen recordings (screen recordings with sensitive content blacked out) of user activity with the intent of using these recordings to improve the user experience. HotJar’s functionality requires cookies. (https://www.hotjar.com/)
- Google Analytics: We use Google Analytics to monitor user experience and to track the performance of advertisements with Google. (https://analytics.google.com/)
- Meta: We use a Meta Pixel (formerly known as a Facebook Pixel) to track the performance of advertisements with Meta (Facebook, Instagram, etc).
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
For the attention of the Pregma Data Protection Officer: Sue Bruce
Email address: info@pregma.co.uk
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on the Pregma Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of the Pregma Site following the alterations. Please check this page regularly to keep up to date.
This Privacy Policy was last updated on 19th July 2024.
